Who does the watch call when I press SOS?

That depends on the monitoring option you choose. Family Monitoring connects to your designated family members or friends. 24/7 Monitoring connects to the SureSafe Response Center.

Does the watch need my cell phone?

No. SureSafeGO has its own cellular connection and is designed to operate independently for its core medical alert functionality.

What happens if a fall is detected?

If certain falls are detected, SureSafeGO can automatically initiate an alert according to your selected monitoring option. No fall detection system can detect every fall so press the SOS button if you are able to.

Does Family Monitoring need my cell phone?

No. The SureSafeGO Watch has its own cellular connection. Your contacts receive the alert on their phones, but the wearer does not need a personal cell phone nearby.

Can I use the watch away from home?

Yes. SureSafeGO is designed to be fully mobile, subject to cellular and location-service coverage.

Is there an ongoing fee?

Yes. A connectivity/SIM charge applies to keep the device active. $29.99 per month billed every 3 months.

Which monitoring option should I choose?

Family Monitoring can suit people with reliable family or friends who are comfortable responding to alerts. 24/7 Monitoring can suit people who want a professional response service available around the clock.

Yes. GPS/location technology helps establish where the watch is when assistance is needed.

Can I replace the SIM and use my own?

No. The alarm will only work with the SureSafe SIM that comes already installed.

Do I need to be on AT&T?

No. You can keep your existing cell phone with whichever carrier you currently use.

SureSafeGO Medical Alert Watch

One-touch Personal Alarm
Automatic Fall Detection
GPS Tracking

Full feature list

Fully Mobile: Use it in the home, garden or even when out and about. Peace of mind wherever you are
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!
24/7 or Family Monitoring Option: The alarm connects to our 24/7 monitoring center or your own designated contacts!

SureSafeGO Medical Alert Watch

Key Info

SureSafeGO Medical Alert Smartwatch

Additional features:

Showerproof

4 Day Battery Life

Uses a 4G Signal

Digital Speech Quality

Low Battery Reminder

Voice Prompt

Find my Device

No Landline Needed

Easy Cancellation of Accidental Activation

SureSafeGo is designed to give you the confidence to keep living independently, with core emergency features and useful everyday functionality in one wrist-worn device.

Help at the Touch of a Button

Wear SureSafeGO on your wrist throughout the day. If you need assistance, activate the SOS button. If falls are detected, automatic fall detection can also initiate an alert.

The watch then connects according to the monitoring option you've selected. Two-way talk lets you explain what has happened directly through the device, while GPS technology provides useful location information when help needs to be arranged.

• SOS Button – Call for help at the touch of a button.
• Family or 24/7 Monitoring – Choose direct-to-family alerts or professional response-center monitoring.
• Automatic Fall Detection – Detected falls can trigger an alert automatically without button press required. Fall detection disclaimer.
• GPS Location – Helps establish your location when assistance is needed.
• Find Me Function - Allows authorized contacts to locate the watch when required.
• Two Way Talk – Speak directly through the watch rather than a separate base unit.
• Independent Cellular Connection – The watch has its own cellular connection and does not need to pair with your personal cell phone for core alert functionality.
• Up To 4 Days Battery – Designed to reduce the need for daily charging..
• Shower Proof – Protection where you need it most. The bathroom is the highest risk place for a fall.
• Step Counter - Track everyday movement from your wrist.
• Heart Rate, Blood Pressure, & SpO2 - Additional general-wellness information.
• Low Battery Reminder - Prompts you when the device needs charging.
• Unlimited Use - as many emergency calls and activations as needed, without an additional charge*.

* subject to fair use policy

Choose Family or 24/7 Monitoring

Family Monitoring

Connect directly to up to five designated family members or friends. If you raise an alert, SureSafeGO can contact the people you know and trust so they can speak to you through the watch and arrange help.

24/7 Monitoring

Connect to the SureSafe Response Center 24 hours a day, 365 days a year. When an alert is activated, a trained operator can speak to you through your watch and arrange the appropriate assistance.

HOW THE ALARM WORKS

1. Wear Your SureSafeGO Watch

Keep your medical alert conveniently accessible on your wrist throughout the day.

2. Press SOS or Fall Detector Raises the Alert

Activate the SOS button when you need help. Certain detected falls can also trigger the alert process.

3. SureSafeGO Calls Your Chosen Responder

The watch contacts our 24/7 response center or your nominated family members or friends, depending on the version you selected.

4. Talk Through the Watch

When a contact answers, you can speak directly through SureSafeGo and explain what has happened.

5. Your Responder Can Arrange Help

Your contact can respond based on the situation, whether that's coming to assist, contacting someone nearby or calling emergency services when appropriate.

More About How It Works:

No Cell Phone Required

SureSafeGO is an independent medical alert device with its own cellular connection. You don't need to pair it with your personal cell phone or keep a phone nearby for the watch's core emergency-alert functionality.

Automatic Fall Detection and GPS Location

SureSafeGO combines two important safety features in one wearable device. Automatic fall detection can raise an alert when certain falls are detected, while GPS technology helps establish the watch's location when assistance is needed.

No automatic fall detection system can detect every fall. Always press the SOS button yourself when you're able to do so.

Designed for Everyday Use

A medical alert watch should be easy to make part of your routine. SureSafeGO combines multi-day battery life with a familiar wrist-worn design, a step counter and selected general-wellness features.

Heart-rate and blood oxygen/SpO2 information is provided for general wellness only and is not intended for diagnosis, treatment or clinical decision-making.

A Simple Subscription Keeps Your Watch Connected

SureSafeGO works much like a cellular device. It includes its own SureSafe SIM and uses cellular connectivity for emergency calls and data. The watch does not need to connect to your personal cell phone.

The family monitored subscription is only $29.99 per month and the 24/7 monitored subscription is $39.99 per month. Both are billed quarterly and are set up on auto-pay so you never have to worry about missing a payment.

Our value-for-money credit bundle provides access to AT&Ts 4G LTE network for all calls and data, paid quarterly. Subject to fair use, there is unlimited usage for emergency calls and alarm activations each month.

The SIM card supplied with the alarm cannot be replaced. Only a SureSafe SIM card will work inside a SureSafeGO medical alarm.

When you choose the SureSafeGO Medical Alert Watch

What's in the box?